A Note on Shipping Delays

With the recent storms and high shipping volumes, logistical issues have overwhelmed the USPS distribution centers around the US. With USPS services, you can expect delays and missed origin scans through 2026. Many USPS shipments are not being scanned at all.

We're busy shipping as fast as we always have and doing everything we can to get packages on their way quickly – handing them over to the USPS the within one day of them being shipped, and we're tracking shipping delays so that we know exactly what's happening with your packages.

Will my USPS package be delayed?

The USPS is experiencing extended delays almost everywhere right now. Our shipping methods haven’t changed and we still have the same amount of staff working to get your packages out ASAP. Some packages are taking a lot longer than the standard First Class, 3 to 5 days. While the package has left our facility, scans are not immediately made and they seem to be sitting at USPS facilities longer, sometimes remaining "in transit" between facilities for a longer period of time than usual.
 
The good news is that you can always reach out to us by email for questions about your order or shipment.  The bad news is that the only information we have on the location or delivery date for a specific package is the same tracking information that you're probably watching (and, if you're like us, checking multiple times a day)!

We're not happy that the USPS is adding more waiting to that timeline, testing everybody's patience, and we don't take that lightly. We understand and commiserate with your frustration. 

Why don't you take USPS options off the site?

DKEDECALS is sticking with the USPS right now for two primary reasons:

1. USPS is the only carrier with prices that enable us to offer free shipping to our customers with domestic purchases over $15.00
   
2. The price you would have to pay for shipping increases dramatically with other shipping providers making it very undesirable option at this time. 
   

Why can't you tell me where my USPS package is?

Like any other business, we have no control over a package once we hand it over to the carrier. It sounds silly to say that, but we all know that's how it works! Trust that we're just as disappointed about a delay as you are.

Unfortunately, we don't have any way to make the postal service move faster, and there's not a secret phone number we can call to find out information that's not on the tracking page. (Believe us, we've tried just about everything!)

USPS handles about half of the world's mail and delivers more packages in 16 days than UPS and FedEx combined deliver in a year. That means that the vast majority of small businesses ship their online orders via USPS, and DKEDECALS isn't the only business that's having this frustrating problem.